Product after-sales service commitment:

1. The quality guarantee period is six months.

2. Scope of quality assurance:

A: The surface paint does not crack and peel;

B: There is no obvious color difference in the surface paint;

C: The model will not have unstable support and tilt;

D: The model's hands and feet did not break.

3. If the above quality problems occur, the company will send professionals to check, and if the situation is true, it will be repaired free of charge.

4. If it is a non-quality problem that requires services, the company will provide paid services and charge corresponding costs.

Product after-sales service system:

1. The company has set up an after-sales service department, which is subordinate to the sales department. The after-sales service department is responsible for the company's products, customer (user) opinion collection, complaint acceptance, return and exchange, maintenance and other work.

2. The company accepts customer service consultation, use feedback, complaints and other matters through the public telephone, mailbox or other means.

3. The staff of the service department can only take up their posts after receiving professional training, and the reception process must not neglect customers. For each call, letter, and visit, the receptionist should record it in detail, fill in the relevant registration form, and transfer it to the relevant units and personnel for processing according to the rules and division of labor. Emergencies should be reported promptly.

4. The company has established a multi-level complaint system. The customer should complain to the direct superior of the company party, or directly to the company leader.

5. The accepted opinions and complaints concerning product quality shall be sent to the R&D, design or production, and technical quality departments for processing.

6. If the accepted opinions and complaints involve damaged product packaging and insufficient quantity, they shall be sent to the warehouse for processing.

7. If the accepted opinions and complaints involve the company's marketing and after-sales service personnel with poor attitude and incompetence, they will be sent to the sales department for processing.

8. If the accepted opinions and complaints involve intermediaries, they shall coordinate and communicate with them in a timely manner.

9. The company must give a satisfactory reply within 24 hours to each call, letter and visit. Reward valuable comments and suggestions.

10. The opinions and complaints of customers are used as one of the basis for examining the performance of related departments and personnel.

11. The company recalls, repairs and replaces products with quality problems free of charge.

12. Warehouse, finance, and production departments provide support and cooperation for returns and compensation, and carry out seamless work flow.

13. This formulation will be officially implemented from the date of publication.